Frequently Asked Questions

Weteex / Teextees mainly sells AGT mini excavators, compact and 1-ton excavators, and excavator attachments. Available machines may include RATO or Kubota engine options, pilot controls, enclosed cabs, air conditioning, side swing, hydraulic thumbs, and other configurations. Each listing states exactly what is included.

Machine condition varies by listing. The stated condition, model information, configuration, and available operating details are shown on the excavator page for review before ordering.

Choose an excavator, review its engine and operator configuration, add it to your cart, and continue to checkout. Confirm the machine, delivery address, total price, and payment instructions before completing your order.

Current shipping destinations, handling times, carriers, and estimated delivery windows are listed in our Shipping Policy. Tracking is provided after an eligible order is dispatched.

When your order ships, we send tracking information to the email address used during checkout. You can also use our Track Order page for updates.

Eligible items may be returned within 30 calendar days of delivery. Return eligibility, required condition, postage responsibility, refund timing, and step-by-step instructions are explained in our Return & Exchange Policy.

Exchanges may be available for eligible excavators when suitable replacement inventory exists. Contact our support team before operating, transporting, or returning a machine.

Collection is available only for eligible excavators and must be arranged with our team in advance. Never travel to a collection location until you receive written confirmation.

Contact us as soon as possible. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed after an order has entered processing or shipped.

You can use our contact form, email contact@weteextees.com, or call +19083256283 during published support hours.